Contact Us
Richard Wright
Environmental Services Coordinator
169 St. David Street, P.O. Box 609, Mitchell ON N0K 1N0
The Municipality of West Perth provides municipal water and sanitary sewer within the serviced settlements. Every homeowner is responsible for maintaining the water and sanitary lines from the street to inside your home.
If you are doing work inside your home and require the water to be shut off please contact Environmental Services staff a minimum of 48 hours before you intend to start the project.
For After-Hours Water Emergencies, please call 519-301-1607.
Note: If you haven’t received your water/sewer bill or have misplaced your bill contact the Municipal Office at 519-348-8429 ext. 229. It is the account holder’s responsibility to ensure payments are made and the account balance is paid.
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Go paperless! Sign up and you will receive a PDF version of your water and sewer bill delivered directly to your email account. You will no longer receive a paper copy of your bill when you sign up for E-Send, future bills will be delivered to the email address you provided. Customers may sign up for more than one utility account for e-bills. A separate enrollment form is required for each utility account. If you have any questions, or decide to withdraw from E-Send, please email your request to the Finance Assistant or contact them via telephone at (519) 348-8429 ext 229. Please note:
Interested in going paperless? Simply fill out the online form. |
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| Request New Water Account | ||||||||||||
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If you are on Municipal water, please contact the Finance Department at (519) 348-8429 extension 229 or complete the online form to set up your account. |
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| How to Pay your Water Bill | ||||||||||||
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The Municipality has a number of options available to our customers for payment. Payment must be received at the municipal office by the due date to avoid penalty.
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| Final Water Reading Request | ||||||||||||
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If you are moving you must request a final water reading for the last day of possession. This ensures that the account is transferred to the new occupants and they are billed for the water they use. The final bill, from your last regular reading date to the final reading date will be mailed to you at your new location. The Municipality accepts the following final water meter read requests:
Note your final water meter read request must include a forwarding address and your contact information, otherwise your request will not be processed. |
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| Submit a Missed Water Meter Reading | ||||||||||||
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When a meter reading tag is left on your door, this means that we were unable to access your water meter(s) for a reading. You can assist us by reading your meter(s) yourself and submitting the reading. By reading your own meter(s), you ensure that you are billed accurately for actual usage instead of receiving an estimated reading. For more information regarding how to read your water meter, please view our guide. If you have any questions, please contact 519-348-8429 ext. 229. |
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Find a Water Leak |
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Leaks in the home can be caused by leaky toilets, dripping faucets, leaky hose bibbs, a malfunctioning water softener etc. The majority of the Municipality of West Perth's water meters are able to identify leaks. If you think you may have a water leak, please view our guide to help identify and locate water leaks in your home. |
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| Report a Problem | ||||||||||||
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Please report any problems you may have with municipal water or sanitary service. Consumer Water Drinking Complaint Form For After-Hours Water Emergency, please call 519-301-1607. |
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| Municipal Drinking Water Systems | ||||||||||||
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Environmental Services is responsible for the operation and maintenance of all the municipal water and wastewater facilities, including wastewater treatment plant, water distribution systems, water towers, water meters, sewage collection systems, and sewage pumping stations. Annual Drinking Water Summary ReportsThe Municipality monitors the water quality weekly across the Mitchell Drinking Water System and responds directly to customer inquiries and complaints. The Municipality completes annual drinking water reports for the Mitchell Drinking Water System:
Mitchell Drinking Water System 2020 Annual Report Mitchell Drinking Water System 2019 Annual Report Mitchell Drinking Water System 2018 Annual Report Mitchell Drinking Water System 2017 Annual Report Mitchell Drinking Water System 2016 Annual Report Mitchell Drinking Water System 2015 Annual Report Mitchell Drinking Water System 2014 Annual Report Drinking Water Quality Management System (DWQMS)The Municipality of West Perth is committed to supplying a safe, consistent drinking water supply while maintaining strict adherence to all applicable legislative and regulatory requirements. We strive to achieve these goals through the implementation of a management system comprised of policies, procedures, instructions and forms that demonstrate risk-based treatment process, evaluation, staff competency, open communication, workplace safety, and appropriate contingency/emergency response procedures. The Municipality of West Perth is committed to:
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| Private Water Systems | ||||||||||||
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If you have a private water well it is your responsibility as the homeowner to ensure the water is safe to consume and meets or exceeds Provincial standards. Huron Perth Public Health operates a well testing program. Sample bottles are available at the West Perth Municipal Office. |
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| Sanitary Sewer | ||||||||||||
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The term "sewer lateral" refers to the length of pipe that runs from your building or home to the main municipal sanitary sewer line. The maintenance and repair of the entire sewer lateral is your responsibility. If your sewer lateral is backed up please contact Environmental Services to evaluate the situation and determine how we can assist you or determine if you need to contact a plumber. Annual Wastewater Treatment Plant ReportsAnnual Wastewater Treatment Report 2020 Annual Wastewater Treatment Report 2019 Annual Wastewater Treatment Report 2018 Annual Wastewater Treatment Report 2017 Annual Wastewater Treatment Report 2016 |
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| Storm Sewer | ||||||||||||
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Storm sewers collect rain and run-off from melting snow on your property to help prevent flooding and redirect this wastewater to nearby stormwater management ponds, creeks and lakes. To assist the Municipality in ensuring storm sewers do not get blocked do not deposit debris or rake leaves onto the roadway. |
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| Source Water Protection | ||||||||||||
| Information regarding the Source Protection Plan can be obtained from the Upper Thames River Conservation Authority. | ||||||||||||
| Water and Sewer Rates | ||||||||||||
| See our current Water and Sewage Rates. |
