Water and Sewage

Go paperless! Sign up and you will receive a PDF version of your water and sewer bill delivered directly to your email account.

You will no longer receive a paper copy of your bill when you sign up for E-Send, future bills will be delivered to the email address you provided. Customers may sign up for more than one utility account for e-bills. A separate enrollment form is required for each utility account.

If you have any questions, or decide to withdraw from E-Send, please email your request to the Finance Assistant or contact them via telephone at (519) 348-8429 ext 229.

Please note:

• It is the customer's responsibility to complete a new enrollment form if there is a change to the email address where the utility bill is being sent and also to notify the Finance Assistant if a bill has not been received.
• Customers using the utility e-billing service are subject to standard late fees if applicable.
• Please add finance@westperth.com to your email's safe list/contact list to ensure e-bills are sent directly to your inbox.

Interested in going paperless? Simply fill out the online form. 

Sign-up for E-Send 

If you are on Municipal water, please contact the Finance Department at (519) 348-8429 extension 229 or complete the online form to set up your account.

Request New Water Account 

PDF New Water Account 

The Municipality has a number of options available to our customers for payment. Payment must be received at the municipal office by the due date to avoid penalty.

If you are moving you must request a final water reading for the last day of possession. This ensures that the account is transferred to the new occupants and they are billed for the water they use.

The final bill, from your last regular reading date to the final reading date will be mailed to you at your new location.

The Municipality accepts the following final water meter read requests:

• Online form
• In person
• Email
• Letter from Lawyer's Office    

Note your final water meter read request must include a forwarding address and your contact information, otherwise your request will not be processed. 

Final Water Meter Read Request 

PDF Final Water Meter Read Request 

When a meter reading tag is left on your door, this means that we were unable to access your water meter(s) for a reading. You can assist us by reading your meter(s) yourself and submitting the reading. By reading your own meter(s), you ensure that you are billed accurately for actual usage instead of receiving an estimated reading.

Submit Meter Reading

For more information regarding how to read your water meter, please view our guide. 

If you have any questions, please contact 519-348-8429 ext. 229. 

Find a Water Leak

Leaks in the home can be caused by leaky toilets, dripping faucets, leaky hose bibbs, a malfunctioning water softener etc. The majority of the Municipality of West Perth's water meters are able to identify leaks. 

If you think you may have a water leak, please view our guide to help identify and locate water leaks in your home. 

Please report any problems you may have with municipal water or sanitary service.

Report a Problem

Consumer Water Drinking Complaint Form 

Wastewater Complaint Form 

For After-Hours Water Emergency, please call 519-301-1607.

Environmental Services is responsible for the operation and maintenance of all the municipal water and wastewater facilities, including wastewater treatment plant, water distribution systems, water towers, water meters, sewage collection systems, and sewage pumping stations.

Annual Drinking Water Summary Reports

The Municipality monitors the water quality weekly across the Mitchell Drinking Water System and responds directly to customer inquiries and complaints.

The Municipality completes annual drinking water reports for the Mitchell Drinking Water System:

Mitchell Drinking Water System 2019 Annual Report 

Mitchell Drinking Water System 2018 Annual Report 

Mitchell Drinking Water System 2017 Annual Report

Mitchell Drinking Water System 2016 Annual Report

Mitchell Drinking Water System 2015 Annual Report

Mitchell Drinking Water System 2014 Annual Report

Drinking Water Quality Management System (DWQMS)

The Municipality of West Perth is committed to supplying a safe, consistent drinking water supply while maintaining strict adherence to all applicable legislative and regulatory requirements. We strive to achieve these goals through the implementation of a management system comprised of policies, procedures, instructions and forms that demonstrate risk-based treatment process, evaluation, staff competency, open communication, workplace safety, and appropriate contingency/emergency response procedures.

The Municipality of West Perth is committed to:

• Managing and operating the drinking water system in a responsible manner in accordance with documented quality management policies and procedures
• Providing the customer with clean, safe drinking water
• Maintaining and continually improving the quality management system
• Complying with applicable regulations and legislation 

DWQMS Operational Plan

Quality Management Policy

NSF DWQMS Certificate 

If you have a private water well it is your responsibility as the homeowner to ensure the water is safe to consume and meets or exceeds Provincial standards.

Huron Perth Public Health operates a well testing program.

Sample bottles are available at the West Perth Municipal Office. 

The term "sewer lateral" refers to the length of pipe that runs from your building or home to the main municipal sanitary sewer line. The maintenance and repair of the entire sewer lateral is your responsibility.

If your sewer lateral is backed up please contact Environmental Services to evaluate the situation and determine how we can assist you or determine if you need to contact a plumber.

Annual Wastewater Treatment Plant Reports

Annual Wastewater Treatment Report 2019

Annual Wastewater Treatment Report 2018 

Annual Wastewater Treatment Report 2017

Annual Wastewater Treatment Report 2016

Annual Wastewater Treatment Report 2015

Annual Wastewater Treatment Report 2014 

Storm sewers collect rain and run-off from melting snow on your property to help prevent flooding and redirect this wastewater to nearby stormwater management ponds, creeks and lakes.

To assist the Municipality in ensuring storm sewers do not get blocked do not deposit debris or rake leaves onto the roadway.